Dear valued customers,
We would like to inform you that as of 9 November 2020, Ginza Calla has ceased operations in Singapore. Spacio Aesthetic has taken over FCL’s business under the Ginza Calla brand in Singapore. As part of this transaction, FCL’s assets have been transferred to Spacio Aesthetic and Spacio Aesthetic has taken over the business operations at the outlets previously ran by Ginza Calla. Your contract and records (including your personal data) with us have therefore been provided to Spacio Aesthetic, and we hope that you will continue to enjoy excellent service and treatments by Spacio Aesthetic.
If there are outstanding treatment sessions under your package with FCL, Spacio Aesthetic will provide the outstanding treatment sessions to you at no additional cost.
If you have any questions pertaining to your outstanding treatment sessions and/or your personal data, kindly contact Spacio Aesthetic at
After 6 years in business, we deeply regret to inform all our valued customers, suppliers and partners in Singapore that from 21 September 2020 onwards, Ginza Calla will no longer be providing its services and will close its physical outlet at 360 Orchard Road #02-05/06, International Building, Singapore 238869, in Singapore.
As you may know, the global COVID-19 pandemic has severely impacted the economy and businesses. Ginza Calla has similarly been adversely affected and we find ourselves unable to continue our operations here in Singapore. While our situation is not solely attributable to the COVID-19 pandemic, it has certainly played a major part in leading us to make this difficult decision.
What this means for our customers
Our services will cease with immediate effect on 21 September 2020 and the outlet will only be open for our back office operations. Please note that we will not be able to accept walk-ins and new customers. We are also no longer accepting reservations or offering our services and packages, including trial promotion packages.
If you are an existing customer, we regret to inform you that all existing reservations have been cancelled.
For our customers with packages that are not cancelled and have not been fully utilised, we have sent you an email containing information on our refund policy. Please check your email for the details, including what you need to know on refund eligibility and procedure.
If you have not received any such email, please check your junk mail as the email could have been re-directed there. If not, please contact us at email@example.com or +65-6694-2285 so that we may assist you further.
Please be reminded that if you have not utilised your package for 12 months or more, your package has been automatically cancelled as per Ginza Calla’s general terms and conditions and you will not be eligible for a refund.