CLOSURE OF BUSINESS

After 6 years in business, we deeply regret to inform all our valued customers, suppliers and partners in Singapore that from 21 September 2020 onwards, Ginza Calla will no longer be providing its services and will close its physical outlet at 360 Orchard Road #02-05/06, International Building, Singapore 238869, in Singapore.

As you may know, the global COVID-19 pandemic has severely impacted the economy and businesses. Ginza Calla has similarly been adversely affected and we find ourselves unable to continue our operations here in Singapore. While our situation is not solely attributable to the COVID-19 pandemic, it has certainly played a major part in leading us to make this difficult decision.

What this means for our customers

Our services will cease with immediate effect on 21 September 2020 and the outlet will only be open for our back office operations. Please note that we will not be able to accept walk-ins and new customers. We are also no longer accepting reservations or offering our services and packages, including trial promotion packages.

If you are an existing customer, we regret to inform you that all existing reservations have been cancelled.

For our customers with packages that are not cancelled and have not been fully utilised, we have sent you an email containing information on our refund policy. Please check your email for the details, including what you need to know on refund eligibility and procedure.

If you have not received any such email, please check your junk mail as the email could have been re-directed there. If not, please contact us at refund.gc.sg@ginza-calla.biz or +65-6694-2285 so that we may assist you further.

Please be reminded that if you have not utilised your package for 12 months or more, your package has been automatically cancelled as per Ginza Calla’s general terms and conditions and you will not be eligible for a refund.

If you have any questions or comments, please contact us at refund.gc.sg@ginza-calla.biz or +65-6694-2285.

We thank you for your business and it has been a pleasure to provide you with our services.